Legal

Terms of Sale, Shipping, Returns, Refunds & Privacy

Last updated 9 October 2026

This policy covers your use of the Omnify Leathers website and your purchase of products from us, including how we make, ship, and handle returns and refunds, and how we handle your personal information. You can reach us at support@omnify.au.

1. Using the site

You're welcome to use this site for lawful, personal purposes. Please don't interfere with how it works or use bots or scrapers to access it.

2. Placing an order

When you place an order, you're offering to buy. The order becomes a contract when we email you to confirm it. We may decline an order, for example if there's a pricing error, the item isn't available, or we suspect fraud. If we decline after you've paid, we'll refund you in full.

3. Prices and payment

Prices are shown in the currency you select at checkout, and payment is taken when you order. Our prices are the same for customers in Australia and overseas. Where GST applies (orders delivered in Australia), it's included in the price. If you need an invoice, email support@omnify.au with your order number and we'll send one. If you pay from outside Australia or in a different currency, your bank or card provider may apply currency conversion, exchange rate margins or international transaction fees. Your bank sets these automatically. We don't control or receive them.

4. Made to order, no cancellations

Every Omnify piece is cut and built for you after you order. Depending on the product, crafting can take up to 30 business days, and it usually takes 10–15 business days. Delivery time is separate and is covered in Shipping and delivery. Because each piece is made for you, we can't cancel an order once it's placed. Please check your size, colour and details before you check out, and email support@omnify.au first if you're unsure. If we can't make or deliver your order, or it isn't sent within a reasonable time, you're entitled to cancel and receive a full refund.

5. Where your piece is made

Omnify pieces are made by skilled craftspeople in Pakistan, Indonesia and other countries where we find good makers. The country of origin is shown on the product page. Unless a product page says a piece is made in Australia, it isn't. When we say "Made in Australia," that claim is certified by the Australian Made Campaign (australianmade.com.au). Your piece may ship directly from the country where it's made, and the parcel will show that country as its origin.

6. Shipping and delivery

Shipping cost. Shipping is free worldwide on every product. Tracked express is included on every order. There is no economy option or paid shipping at checkout.

Express delivery. After dispatch, express transit is typically 5–7 business days. Express speeds up delivery only. It doesn't shorten the time it takes to craft your piece.

Estimates. Delivery times are estimates. Carriers, weather, public holidays and customs checks can cause delays outside our control. We'll email you tracking details when your order ships. If your order hasn't arrived by the end of the estimated window, or the tracking hasn't moved, email us with your order number and we'll follow it up with the carrier.

Your address. Please double-check your delivery address at checkout. If a parcel is returned to us because of an incorrect or incomplete address, we may need to charge you to send it out again.

Lost or damaged parcels. If your parcel arrives damaged or doesn't arrive at all, contact us and we'll work it out with you and the carrier.

7. Duties, customs and taxes

For orders shipped outside Australia, any import duties, customs charges and taxes your country applies aren't included in our prices and are your responsibility. These are set by your country's customs authority, not by us, and may be collected by the carrier at delivery.

8. Returns and refunds

If you change your mind

We don't accept returns or refunds if you change your mind, order the wrong size or colour, or no longer want the piece, because it was made for you. The Size Guide is there to help you get it right. If we've made or sent something different from what you ordered, that's our mistake and we'll fix it.

If something's wrong

If your piece has a manufacturing defect, isn't as we described it, or doesn't meet your consumer guarantees under the Australian Consumer Law, we'll make it right. Email support@omnify.au with your order number and photos. It helps us to hear about problems within 30 days of delivery, but that's not a cut-off. Your legal rights last as long as the law says they do.

Depending on the problem, we'll repair, replace or refund. For a major failure, the choice between replacement and refund is yours.

Return shipping

If we confirm a fault, we pay the cost of sending the piece back to us. If a return isn't accepted, any return shipping is at your cost.

Condition

For anything other than a fault, pieces must be unworn and in original condition with packaging and dust bag. For fault claims, photos of the problem are enough to get started. If you're trying shoes on, do it on a carpeted surface so the soles stay clean.

How to start a claim

Email support@omnify.au with your order number, what's wrong and photos. We'll reply within one business day with instructions. Please don't post anything back until we've confirmed the address.

Refund timing

Once we've received and inspected a returned piece, an approved refund goes to your original payment method within 5 to 7 business days.

9. Handmade, natural and made to order

Every Omnify piece is cut, shaped and finished by hand from natural leather, so no two pairs are identical. You can expect small differences in the following, and they aren't faults. These variations are what make the piece handmade. They stop being variation if the piece doesn't match how we described it, or if there's a real defect such as a sole coming away, seams splitting, uneven fit that affects wearing it, or a colour that's clearly different from what you ordered. Ordinary wear and tear, and damage from accidents or misuse after delivery, aren't faults either.
  • Grain and marks. Natural leather can have variations in grain, texture, small scars, and slight differences in thickness or firmness from one hide to the next.
  • Shade. Colour and dye can vary slightly between hides, between the left and right shoe, and from what you see on your screen. Burnished and hand-finished colours can also vary in depth. Leather softens and darkens with wear, which is part of its character.
  • Shape and finishing. Handmade lasting, stitching and edge finishing will have minor variations in shape and detail. Left and right won't be perfect mirror images.
  • Accessories. Laces, hardware, dust bags and other accessories are made or supplied to order, so their colour and finish may differ slightly from the photos and from batch to batch.

10. Intellectual property

All images, photography, product designs, patterns, copy and other content on this site, along with the "Omnify Leathers" name and related marks, are the property of Omnify Leathers or used with permission from their owner. All rights are reserved. You may not copy, reproduce, adapt, distribute or otherwise use any of it, including to make, advertise or sell copies of our designs, without our written permission. Buying a piece gives you ownership of that physical piece, not any rights in its design or in our images.

11. Your rights and our liability

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in these terms limits those rights. Subject to them, and to the extent the law allows, we aren't liable for indirect or consequential loss that wasn't reasonably foreseeable.

12. If there's a problem

Email support@omnify.au and we'll reply within one business day and work with you to sort it out. There's no time limit on raising an issue with us, and nothing here stops you going to a consumer tribunal or court.

13. Governing law

These terms are governed by the laws of South Australia, Australia. Disputes can be brought in the courts of South Australia, and this doesn't limit any right you have to bring a claim elsewhere under consumer law that applies to you.

14. Privacy Policy

This part explains what personal information Omnify Leathers collects, why we collect it, who we share it with, and what choices and rights you have. It applies to our website, our emails and our customer support. We've written it to meet Australian privacy law, the EU and UK GDPR, and US state privacy laws, and where your rights depend on where you live, we say so.

Who we are

Omnify Leathers is the controller of the personal information described here. Privacy enquiries go to support@omnify.au.

Information we collect

  • Account and order details. Your name, email, billing and shipping address, phone number and order history.
  • Payment details. Payments are handled by our payment providers. We never see or store your full card number on our servers.
  • Browsing data. Your IP address, device, browser, pages viewed, clicks, scroll behaviour and similar activity, collected through cookies only if you accept analytics.
  • Communications. Messages you send us, including support emails and survey responses.

We collect this information from you directly, from your device when you use the site, and from payment providers when you order.

How we use it, and why

  • Fulfil your order and provide support. This includes making and shipping your piece, handling faults and returns, and answering your questions. (Legal basis under GDPR: performing our contract with you.)
  • Prevent fraud and keep the site secure. (Legitimate interests.)
  • Meet legal obligations, such as tax, accounting and consumer law records. (Legal obligation.)
  • Understand how visitors use the site and improve it, including through session recordings, where you've accepted analytics cookies. (Consent.)
  • Send marketing emails, where you've opted in. You can withdraw at any time. (Consent.)
  • Improve our products and service in ways that don't override your privacy. (Legitimate interests.)

Who we share it with

We share information only as needed to run our business, with payment processors, shipping carriers and customs authorities, the makers and workshops that produce and in some cases ship your piece, analytics and session-recording providers, email service providers, professional advisers, and authorities where the law requires it.

We don't sell your personal information, and we don't share it for cross-context behavioural advertising.

Sending information overseas

Our makers are in Pakistan, Indonesia and other countries, and our service providers may be based elsewhere too. This means your information may be sent to and stored in countries outside where you live, including countries whose privacy laws differ from yours.

When we send personal information overseas, we take reasonable steps to make sure it's protected. For people in the EU and UK, we use approved safeguards such as standard contractual clauses where the destination country doesn't have an adequacy decision. You can ask us for details of the safeguards we use.

Cookies and similar technologies

We use strictly necessary cookies for your cart and session. These don't need consent.

Optional analytics cookies, which measure traffic, show us how people navigate, and record anonymised session replays, are only placed if you accept them in the cookie banner. You can decline them, change your choice at any time, or adjust your browser settings. Declining optional cookies won't stop you buying from us.

We honour opt-out preference signals such as Global Privacy Control where the law requires it. Our site doesn't respond differently to browser "Do Not Track" signals.

Marketing

We only send marketing emails if you've opted in. Every email has an unsubscribe link, and you can also email support@omnify.au. Order and service emails, such as confirmations and shipping updates, will still be sent.

How long we keep it

We may keep order records and related information for up to 10 years, to meet tax, accounting and consumer law obligations and to deal with any claims. We keep marketing details until you withdraw consent or unsubscribe. Session and analytics data is kept for as long as we need it to understand how the site is used. When we no longer need information, we delete or de-identify it.

Security

We use reasonable technical and organisational measures to protect your information. No online system is completely secure, so we can't guarantee absolute security. If a data breach is likely to cause you serious harm, we'll notify you and the relevant regulator as the law requires.

Your rights

Depending on where you live, you can ask us to tell you what personal information we hold about you and give you a copy, correct information that's wrong or out of date, delete your information, give you your information in a portable format, restrict or object to how we use it, and stop using it for marketing or withdraw consent you've given.

To make a request, email support@omnify.au. We may need to confirm your identity first, and we'll respond within 30 days. Some information we're legally required to keep, and we'll tell you if that applies.

Australia. Under the Privacy Act 1988 you can request access to and correction of your personal information. If you're unhappy with how we've handled it, contact us first. You can then complain to the Office of the Australian Information Commissioner (oaic.gov.au).

European Economic Area and UK. You have the rights listed above under the GDPR and UK GDPR. You can also lodge a complaint with your local data protection authority.

United States. Residents of California and other states with privacy laws may have the right to know what we collect, request deletion or correction, and opt out of the sale or sharing of personal information. We don't sell or share personal information, and we won't treat you differently for exercising your rights.

Children

Our site isn't directed at children under 16, and we don't knowingly collect their personal information. If you think a child has given us information, email us and we'll delete it.

Changes to this policy

We may update this policy from time to time. The date at the top shows when it last changed. If we make a significant change, we'll tell you on the site or by email.

Contact

Privacy enquiries and requests: support@omnify.au.