Monk Strap
Frequently Asked
Do you offer resoling and repair?+
Yes. Any Goodyear-welted pair we make can be resoled in our workshop for as long as the shoe lasts. Get in touch and we'll sort out the details.
How long does it take to make and ship my order?+
Allow 14 to 21 days for us to build your pair, plus 2 to 7 days in transit. Shipping is free worldwide. Every pair is made to order and finished by hand, so it takes a little while. We choose the leather, color it to your order, work out the last and design, then stitch it all by hand.
How do I look after my piece?+
Brush it after every wear, condition it every 3 to 6 months, and keep it out of strong direct sun. Care notes come in the box with your order, and our blog goes into more detail.
Are your products really handmade?+
They are. Our shoes, boots, jackets, belts and wallets are all cut, assembled, stitched and finished by hand.
What's your return policy?+
We do not accept change-of-mind returns. Every piece is made to order. If you send a piece back because you changed your mind, you pay return shipping and we do not treat that as a refundable return. Faults (not as described, manufacturing defect, or otherwise failing the consumer guarantees) can be reported within 30 days of delivery — we cover return shipping on confirmed faults. Your rights under the Australian Consumer Law are not excluded. Full policy: https://www.omnify.au/legal
Can I customize my order?+
Yes. Everything we make is bespoke, so you can change the size, shape, design and material, among other things. Contact us with what you have in mind.
What leathers do you offer?+
Kangaroo, python, crocodile, alligator, monitor lizard, calf, sheep, stingray and buffalo. Each one is priced differently, so contact us for a quote.